Get support for your mobile device from any Windows or Mac computer! You can now get remote service for your devices. Technicians have the capability to chat, transfer files back and forth, see device information, cease processes, push and pull on more, plus settings. Features: Chat View device information Remote Control File transfer App list (Uninstall apps) Process list (Cease processes) Push and pull settings View system diagnostic information Real-time screenshot of this device Shop confidential information into the apparatus clipboard Secured link with 256 Bit AES Session Encoding It has never been easier to purge devices! Quick Guide: 1 ). Download and start the app. 2. The other side, (e.g. the service technician), needs to set up and start the TeamViewer complete version on his/her computer (download in www.teamviewer.com). 3. Pass your ID to your trusted tech, who is currently utilizing the TeamViewer complete version. The Device Administrator approval is required by * Sony devices.